Customer support: Christmas

What are the conditions for using the extended return period for Christmas gifts?

If you have noted the information about the extended return period for unsuitable Christmas gifts when ordering, you can send us the purchased goods until 1/9/2026. The return of unused goods within the statutory period of 14 days is subject to the rules of withdrawal from the purchase contract described in Article 6 of the General Terms and Conditions. After the expiry of this period, you have the option to exchange the unused goods for another of the same value until 1/9/2026 or, if you choose a more expensive product, pay the difference. We also offer the option of issuing a gift voucher in the value of the ordered product. Does not apply to personalized products.

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